Referral Office Lead jobs are being offered by the Massachusetts Institute of Technology.

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  • By: Penprofile
  • Posted: Nov 12
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Job Description

REFERRAL OFFICE LEAD, MIT Medical, to act as a resource for colleagues, direct the work of other team members, and provide exceptional service to patients of the MIT community.  Duties associated with the processing of referrals for patients will include acting as subject matter expert and working autonomously to handle complex issues related to patient referrals within established procedures and guidelines; processing referrals for multiple health plans and working collaboratively with outside facilities and insurance companies as required; and completing and accurately entering patient demographic and appointment information into electronic health record.  Will also handle the day-to-day responsibilities associated with the coordination of patient flow through medical provider offices, including scheduling appointments, providing doctors’ offices with patient information, providing patients with instructions, answering telephone calls within three ring, scheduling appointments both within the Medical Department and at affiliated institutions as needed, follow protocol for sending information to Medical Records Department for scanning into electronic medical record, and assist co-secretaries and perform other administrative tasks as assigned.

 

REQUIRED:  a high school diploma or its equivalent; two years of experience, preferably processing health insurance referrals; solid working knowledge of Microsoft Word and Excel; problem solving skills; demonstrated knowledge of medical terminology; and exceptional customer service skills.  A two-year degree is preferred.